Privacy policy

1. Purpose and scope of collection:

The main data collection on includes: email, phone, customer address, etc. vn contact to confirm when customers register to use the service at to ensure the interests of consumers.

During payment transactions at website, we only keep detailed information about customers’ paid orders, information about customers’ bank account numbers will not be kept.

Customers will be solely responsible for the security and storage of all activities of using the service, the information when sending their contacts and email boxes. In addition, customers are responsible for promptly notifying website about unauthorized use, abuse, breach of security, retention of registered names and passwords of third parties to take measures. suitable solution.

2. Scope of information use:

The Company uses the information members provide to:

    • Provide information about products and services to customers;
    • Delivery to customers;
    • Send notices about information exchange activities between members and such as promotions, customer gratitude,…;
    • Prevent activities that destroy members’ user accounts or activities that impersonate members;
    • Contact and deal with members in special cases.
    • Do not use members’ personal information other than for confirmation and contact purposes related to transactions at VN;
    • In case of legal requirements: The company is responsible for cooperating in providing personal information of members upon request from judicial authorities including: Procuracy, court, investigative police agency related to a customer’s illegal behavior. In addition, no one has the right to infringe on members’ personal information.Cung cấp thông tin về sản phẩm, dịch vụ đến khách hàng.

3. Storing and deleting information:

The member’s personal data will be stored until a cancellation is requested. Remaining in all cases, member’s personal information will be kept confidential on’s server.

4. Persons or organizations that may have access to personal information:

Subjects who have access to personal information of customers/members fall into one of the following cases:

    • The partners have signed a contract to perform a part of the service provided by BAMBOOSHIP JOINT STOCK COMPANY. These partners will receive information according to the contractual agreement (maybe part or all of the information depending on the terms of the contract) to assist users in using the services provided by the Company.
    • State agencies when requesting the Company to provide user information to serve the investigation process.
    • The buyer and the seller have a dispute and ask the Company to be the mediator.

5. Address of the unit that collects and manages personal information:

    • Address: 132A Nguyen Trong Tuyen, Ward 08, Phu Nhuan District, City. Ho Chi Minh City
    • Phone: 1900 3007 – Email: [email protected]

6. Means and tools for users to access and correct their personal data:

Customers have the right to self-check, update, adjust or cancel their personal information by requesting to do this.

Customers have the right to send complaints about the seller to the Administration Board of Application. Upon receiving these feedbacks, will re-confirm the information. In the event that the customer’s feedback is correct, depending on the extent, will take timely handling measures.

7. Committed to protecting customer’s personal information:

Personal information of customers at is absolutely guaranteed by in accordance with’s personal information protection policy. The collection and use of information of each customer is done only with the consent of that customer, unless otherwise provided for by law.

Do not use, do not transfer, provide or disclose to any third party about the customer’s personal information without the consent of the customer.

In the event that the information server is attacked by a hacker leading to the loss of customer personal data, will be responsible for notifying the incident to the investigating authorities for timely handling and notifying the customer. customers know.

Absolutely confidential all information of customers’ online transactions including invoice information, accounting and digital documents on

The management board of requires individuals when registering / purchasing to provide all relevant personal information such as: Full name, contact address, email, phone, account number, card number payment, … and be responsible for the legality of the above information. The management board of is not responsible for and will not settle all complaints related to the interests of that member if it considers that all the personal information of that customer provided during the initial registration is incorrect. exactly..

8. Mechanism for receiving and settling complaints related to the personal information of customers

The company is responsible for taking technical and professional measures to verify the reflected contents.

Processing time for complaints related to customer personal information is 15 days.

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