1. Return conditions
Customers need to check the condition of the goods and can exchange/return the goods at the time of delivery/receipt in the following cases:
- Goods do not match the type and model in the ordered order or as on the website at the time of ordering.
- Not enough quantity, not enough set as in the order.
- External conditions are affected such as packaging tear, peeling, broken …
It is the responsibility of the customer to present the relevant documents proving the above deficiency to complete the return/return of the goods.
2. Quy định về thời gian thông báo và gửi sản phẩm đổi trả
- Time for notification of exchange: within 48 hours of receiving the product in case the product lacks accessories, gifts or is broken.
- Time to send and return the product: within 14 days of receiving the product.
- Product return location: Customers can bring the goods directly to our office/store or by post.
In case you have comments/complaints related to product quality, please contact our customer care line.