Return policy

1. Return conditions

Customers need to check the condition of the goods and can exchange/return the goods at the time of delivery/receipt in the following cases:

  • Goods do not match the type and model in the ordered order or as on the website at the time of ordering.
  • Not enough quantity, not enough set as in the order.
  • External conditions are affected such as packaging tear, peeling, broken …

It is the responsibility of the customer to present the relevant documents proving the above deficiency to complete the return/return of the goods. 

2. Quy định về thời gian thông báo và gửi sản phẩm đổi trả

  • Time for notification of exchange: within 48 hours of receiving the product in case the product lacks accessories, gifts or is broken.
  • Time to send and return the product: within 14 days of receiving the product.
  • Product return location: Customers can bring the goods directly to our office/store or by post.

In case you have comments/complaints related to product quality, please contact our customer care line.

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